We want you to be completely satisfied with your purchase, but if something isn’t right, returning your order is simple. If you’d like to return an item, please start by visiting your account and locating the order under your order history. From there, select “Return Items” next to the product you wish to return and follow the step-by-step instructions to submit your return request. Once your request is approved, you’ll receive a return label and shipping instructions via email. Please ensure the item is unused, in its original condition, and packaged securely before sending it back.
Returns are generally accepted within a specified return window—usually 14 to 30 days from the delivery date, depending on the item and your region. Some items, such as final sale products, personalized goods, or opened personal care items, may not be eligible for return. All eligible returns are inspected upon arrival; refunds are typically processed within 5–7 business days after we receive the returned item.
If you received a damaged, defective, or incorrect item, please contact our customer support team immediately with photos and a description of the issue. We’ll prioritize resolving the problem and offer a replacement, exchange, or full refund depending on the situation. For faster processing, include your order number and details in your request.
Our goal is to make the return process as smooth and transparent as possible. If you have any questions about return eligibility, timelines, or refund status, our support team is here to help you every step of the way.
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