We understand that sometimes plans change, and you may need to cancel an order after placing it. If you wish to cancel, please act quickly—orders can only be canceled before they are processed for shipping. Once an order is being packed or has already shipped, cancellation may not be possible. To request a cancellation, sign in to your account, go to your order history, and select “Cancel Order” next to the relevant purchase. If that option isn’t available, it means the order is already being prepared or has left our facility.
Please note that once an item is shipped, you will need to wait for it to arrive and then follow our return process if you still wish to send it back. Our team works quickly to get your items to you, which limits the time available for cancellations. If your order includes multiple items, it’s possible that only part of the order can be canceled depending on processing status.
If you’re unable to cancel online, feel free to reach out to our customer support team. We’ll do our best to assist you, but we cannot guarantee cancellation if the order is too far along. If cancellation isn’t possible, many products may still qualify for a return or exchange after delivery. Check our Return Policy page for more details.
Our goal is to make shopping easy and worry-free. If you ever need help with your order, we’re here to support you every step of the way.
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