We’re truly sorry if you’ve received a faulty or damaged item. Your satisfaction is our top priority, and we’re committed to resolving the issue as quickly as possible. If you find that your item is damaged or defective, please contact our customer support team right away. Provide your order number, a description of the issue, and clear photos showing the damage or fault. This will help us assess the situation more efficiently and ensure we take the proper next steps.
Once we’ve received your information, we’ll process your return request and offer a replacement, exchange, or refund based on your preference and the nature of the issue. In many cases, if the item is damaged during shipping, we will provide a prepaid return label so you can send it back at no cost to you. Refunds are typically processed within 5–7 business days of receiving the returned item, or we will send out a replacement as soon as possible.
If the faulty or damaged item is part of a larger order, please know that you don’t need to return the entire order. We will assist with the affected item while leaving the rest of your purchase intact. Please report any damaged or faulty items within [insert time frame, e.g., 7 days] of receiving your order to ensure eligibility for a return or refund.
We take great care in packaging and shipping your items, but occasionally, issues may occur during transit or with the product itself. We’re here to make things right, so please don’t hesitate to contact us with any questions or concerns.
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