We’re sorry if your order arrived damaged, and we’re here to help resolve the issue as quickly as possible. If you receive a damaged or defective item, please reach out to our customer support team right away. To assist you efficiently, provide us with your order number, a description of the damage, and clear photos showing the damaged item and packaging. This will help us assess the issue and process a replacement or refund more quickly.
In most cases, we’ll offer to send you a replacement at no additional cost or provide a full refund depending on the extent of the damage. If the damaged item is part of a larger order, we will work with you to resolve the issue without affecting the rest of your items. Please report damaged items within [insert time frame, e.g., 7 days] of delivery to ensure you’re eligible for a full refund or replacement.
In rare instances, if you need to return the damaged item, we will provide a prepaid return label, so you won’t have to worry about shipping fees. Once the returned item is received, we’ll process your refund or replacement right away.
We take extra care to pack and ship your items securely, but accidents can happen during transit. Your satisfaction is our priority, and we will do everything we can to make things right. If you have any questions or concerns, don’t hesitate to contact our support team. We’re here to help!
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