We aim to provide a smooth shopping experience, but we understand that sometimes issues may arise with your order. If you are requesting a refund or need assistance with a dispute, we are here to help resolve the matter quickly and fairly. Refunds are typically issued in the case of returns, cancellations, or when an item is faulty or damaged. The refund will be processed back to the original payment method and typically takes 5–7 business days to appear, depending on your bank or payment provider.
If you believe you are entitled to a refund and the issue cannot be resolved through our standard return process, you may submit a formal dispute. This can be done by contacting our customer support team directly, providing your order details, and explaining the nature of the dispute. We’ll carefully review your case and work with you to find a resolution. If your payment provider (e.g., credit card company, PayPal) is involved in the dispute, we will cooperate with them to facilitate the process.
Please note that disputes over refunds must be raised within a specific timeframe—usually within 30 days of receiving your order. After this period, it may be more challenging to resolve the issue, but we still encourage you to contact us for assistance.
Our goal is to ensure your satisfaction, and we are committed to handling refund requests and disputes with transparency and fairness. If you have any questions about the process or need further assistance, our customer support team is always here to help.
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